With SupportPie, you’ll free up resources, accelerate growth, and scale your team with Zendesk-trained talent and AI-powered support.
Our team blends human expertise with smart automation—from agents to admins and developers who build workflows, bots, and AI that actually deliver. With solutions tailored to your industry, tech stack, and goals—we make complex support feel as easy as pie.
Our outsourced agents are Zendesk-trained and skilled in delivering exceptional customer experiences. With expertise in Zendesk workflows, ticket handling, and customer service best practices, they integrate seamlessly into your team—bringing consistency, speed, and quality to every interaction.
Our admins are certified experts who turn your support goals into Zendesk reality. From SLAs and workflows to triggers and routing, they build strategic systems that keep your team efficient and your customers satisfied. They don’t just maintain your setup—they optimize it for scale, visibility, and long-term success.
Our developers extend Zendesk beyond the basics—building custom apps, integrations, and API solutions tailored to your business. Whether you're connecting internal tools, automating complex workflows, or enhancing agent productivity, they turn your wishlist into working code.
We offer flat hourly rates with no long-term contracts. You only pay for what you use—whether it’s one hour or ongoing support. Need help this week but not next? That’s fine too. We're built to scale with you, no retainers or surprises.
Zendesk is our specialty—we know it inside and out, from ticketing and live chat to built-in AI, QA tools, help center management, and advanced reporting. But we also support the broader tools that orbit your support stack—like team communication platforms, marketing CRMs, sales tools, and customer data systems. If it connects to Zendesk, we make sure it all plays nicely together.
We provide Zendesk-trained agents to handle customer tickets, certified admins to manage workflows and automations, developers to build custom integrations, and AI experts to deliver solutions like bots, suggested replies, and intelligent routing. From backlog cleanup to full AI rollouts, we make your support smarter and faster.
Both! Some clients bring us in for a slice—a quick project or short-term boost—while others keep us baked into their day-to-day ops. We scale with your needs, whether you're in growth mode, building from scratch, or leveling up with AI.
Contact us and figure out what’s best for your team
